Transparent zone-based pricing, flexible membership plans, and door-to-door care across Hampton Roads. Private pay — we do not bill Medicaid.
“Compassion in Every Mile”
At Coastal Care Transport, we believe transportation is about more than getting from one place to another. It's about providing dependable service, treating every passenger with dignity and respect, and helping individuals stay connected to the care they need. From the moment you schedule your ride until you reach your destination, our focus is on safety, comfort, and peace of mind.
➔ Learn About Our Transport ServicesSteady as the Tide
On time, always
Licensed & insured
Compliant with Virginia NEMT regulations
Transparent pricing
Know your fare before you book
Locally owned
Based right here in Suffolk, VA
Booking a ride with Coastal Care takes four simple steps — call or book online, and we handle the rest.
Reach us by phone or request a ride online, available 7 days a week.
We verify your pickup time, address, and any mobility needs.
Your driver arrives on time for door-to-door pickup.
We get you to your appointment safely, and comfortably, every time.
No meters, no surprises — your fare is set by zone, not guesswork. Here's exactly what you'll pay before you book.
Community Access
Simple, dependable local transportation designed with seniors in mind.
Medical appointment? Pharmacy? Grocery store? Church? Hair appointment? Visiting family? If it's within 5 miles of Bon Secours Harbour View Medical Center, we're there.
💰 Community Access is based on distance from Bon Secours Harbour View Medical Center (1020 Bon Secours Dr, Suffolk, VA 23435), not the standard zones — pickup must be within 5 road miles of this location, and the loaded trip must not exceed 5 road miles. Otherwise, the standard zone rate applies.
Ancillary fees (waiting time, same-day booking, cancellations) apply where noted — see full pricing for details.
See full pricing & ancillary fees →If you or a loved one rides with us regularly — dialysis, therapy, recurring appointments — a membership plan means one predictable monthly rate instead of paying per ride.
Essential care
$149/mo
Regular care
$299/mo
Frequent care
$549/mo
Dialysis care
$749/mo
Cancel anytime with 30 days' notice. No long-term contracts.
Compare all membership plans →We're a new company, which means we don't have a wall of reviews yet — but it also means every single rider gets our full attention, not a call-center script.
Steady as the Tide.
On Time, Always.
“We started Coastal Care because we watched people we love struggle to get to appointments they couldn't afford to miss. As a new, locally owned company, every ride is personal to us — there's no call center between you and the person who answers the phone.”— Winston C. McLeod Jr., Founder, Coastal Care Transport
Your ride is booked and managed by our own local team, not a call center. If we can't answer right away, an AI assistant helps route your call so nothing falls through the cracks.
Our zone-based rates are published up front. What you're quoted is what you pay.
We're based right here in Suffolk and built this service for our own neighbors.
Door-to-door non-emergency medical transportation across the 757 area.
Door-to-door rides across Suffolk, from downtown to Harbour View.
Dependable rides to appointments throughout Portsmouth.
Transportation available for selected Chesapeake trips, including the Greenbrier area, based on scheduling and trip distance.
Connecting Hampton residents to appointments across the Peninsula.
Transportation available for selected Newport News trips, including the downtown and shipyard corridor, based on scheduling and trip distance.
Serving Norfolk hospitals, dialysis centers, and clinics.
Covering Virginia Beach zip codes 23453, 23455, 23462, and 23464.
Medical rides in Virginia Beach Senior rides in Virginia Beach
Scheduled rides from Franklin to appointments across Hampton Roads. See your exact fare in the instant quote tool.
Serving communities throughout Isle of Wight County.
Medical rides in Isle of Wight Senior rides in Isle of Wight
Door-to-door rides in Smithfield and nearby communities, including local and regional appointments.
Book directly with Coastal Care Transport. Medicaid or insurance is not required to request a private-pay ride.
Locally based in Suffolk and serving selected communities throughout Hampton Roads and Isle of Wight County.
Transportation for medical appointments, dialysis, therapy, recurring care, and other scheduled essential trips.
Coastal Care Transport is a locally owned, private-pay non-emergency medical transportation company based in Suffolk, Virginia. We provide door-to-door rides for ambulatory passengers heading to medical appointments, dialysis, therapy, recurring care, and other scheduled destinations throughout Suffolk and the surrounding Hampton Roads area.
No. Coastal Care Transport is a private-pay provider, so no Medicaid or insurance is required to ride with us. In Virginia, Medicaid NEMT benefits are coordinated through your managed care plan or broker (such as Modivcare) — we don't bill Medicaid directly at this time.
Non-emergency medical transportation for ambulatory passengers, including trips to medical appointments, dialysis, therapy, recurring care, and other approved destinations.
Instead of paying per ride, you pay one flat monthly rate for a set number of included trips — ideal for dialysis, therapy, or any recurring appointment schedule. Cancel anytime with 30 days' notice.
We serve Suffolk, Portsmouth, Norfolk, Chesapeake, Hampton, Newport News, Virginia Beach, Franklin, and Isle of Wight.
Rates are set by zone rather than a meter. Short local trips within 5 miles qualify for our $20 Community Access fare; standard local trips start at $40. See our full pricing page for every zone and any ancillary fees.
We recommend booking 24–48 hours ahead whenever possible, especially for dialysis, chemotherapy, or early-morning appointments. Same-day requests can sometimes be accommodated for an additional fee, based on availability.
Your name, phone number, pickup and drop-off addresses, appointment date and time, and whether you'll need a return trip.
Yes. Let us know your expected pickup time for the return trip when you book, and we'll arrange transportation home as well.
In some cases, yes — through your Medicaid managed care plan or broker, or certain private insurance plans, depending on medical necessity and prior authorization. Coastal Care Transport is currently a private-pay provider and does not bill insurance or Medicaid directly, so you would need to arrange that coverage through your plan separately.
Have your medications, ID, and appointment details on hand, and make sure any mobility devices (cane, walker) are ready to go. Wearing comfortable clothing helps make boarding and the ride itself easier.
Coastal Care Medical Supply and CoastGo Express are divisions of Coastal Care Transport, serving Hampton Roads.